[Last updated September 2019]

The Brisbane Plumbers provides general and emergency plumbing services within the Brisbane area. We complete most, but not all, of the emergency plumbing and we outsource both the overflow emergency work we receive as well as the completion of the general (during business hours) plumbing work we receive.

We take pride in the work we do and believe privacy is important. We have prepared this policy to let you know what personal data we collect, what we do with it, who we give it to, how we keep it safe and how long we store it for. Although we do sell (for a commission) some personal data we receive, we believe that transparency is important, and we strive to do our best to protect your personal information in accordance with this Privacy Policy.

When we talk about ‘us’, we mean The Brisbane Plumbers Pty Ltd ACN 618 035 886, the business that operates the website www. thebrisbaneplumbers.com.au. When we talk about ‘you’, we mean the person using this website or services of this website or participating in any marketing or surveys produced by or for this website.

When we talk about ‘contractor’ we mean the business or contractor that we have forwarded a customer’s personal information onto to enable that business or contractor to complete the requested services for the customer.

‘Personal data’ or ‘personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.

It is very important to us to protect your personal data and to use it only in compliance with applicable privacy and data protection laws. This privacy policy may be updated from time to time, so please check back whenever you access our services.

Staying Anonymous

You can browse this website anonymously. If you identify yourself to us, at that point we will collect your personal information. If you are contractors who would like to work with us, you cannot remain anonymous.

Collecting personal information

We collect personal data about you when you give it to us through a web form or by calling our number. We only collect information directly from you. By calling the number on the website or completing your details on the form on our website, you consent to storing your information, using your information to complete the services you have requested or passing your information onto a contractor that can assist you.

How much data we collect depends on the type of service you have expressed an interest in. This information can include:

For contractors, we collect the minimum amount of information we need to be able to provide you with leads. This information can include:

We will not seek sensitive personal data from you, such as health details or information revealing your religious beliefs or ethnic origin, and if you are a customer, we do not collect your financial information. We do not intend to collect the personal data of persons under the age of 18. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact our data protection officer at info@emergencytradesnow.com.au and request to have the minor’s personal information destroyed.


If you provide us with a testimonial, you give us your consent for the use of your name and the and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.

Posts to social media

If you provide consent for us to use images of your job or the work we have completed for you, you consent to us posting these images to social media accounts linked to our business. You agree we may post before and/or after images, video footage of the job, details of the work completed, if the property is a rental or a homeowner and (only applicable for commercial premises) the name of the premises or business.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Facebook and Instagram to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.

Security and overseas recipients

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When we no longer require your personal information for the reason you supplied it (or a longer period if we are required by law to keep it for longer), we will take reasonable steps to securely destroy it or de-identify it. While we take reasonable care, we cannot guarantee the security of your personal information.

Where possible, we ask that data be stored in Australia, but that it not always an option. By using our services, you consent to having your personal information sent overseas. We do use appropriate password protection for our systems.


If we are not directly completing the services you have requested, we pass on the information we collect from you to our contractors so they can contact you and promptly arrange to deliver the services you have requested. Once we have passed on your information, we have no control over what the service provider does with it, although we do request that our contractors comply with the terms of this privacy policy. If your privacy is important to you, please also check the privacy policy of any contractor to find out how they handle your personal information. We do receive a commission or similar for referring your services request to a contractor.

We do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities for the purpose of obtaining advice about our business, subject to their protection of that information. If required by law, we will disclosure your personal data. We may also disclose your information if there are allegations of fraud, misuse of our terms or payment disputes.

Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Mandatory Data Reporting

We are not obliged to comply with mandatory data reporting requirements.


If you have any concerns about our use of your personal information, please write to info@thebrisbaneplumbers.com.au with ‘Privacy’ in the subject line and let us know what the problem is. We will respond to your concerns within 30 days.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.