By using this website, you are agreeing to be automatically bound by these terms and conditions, including our privacy policy. We encourage you to carefully read and understand these terms before using the website, engaging our services or engaging the services of one of our contractors. If you don’t agree, your remedy is to stop using our website.

We may update our terms from time to time and the new provisions will apply from the date they are updated.

Our website and associated social media pages is made available by The Brisbane Plumber Pty Ltd ACN 618 035 886.

Feedback, comments or complaints

If you have any questions, please contact and we will usually respond to all enquiries within two business days.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You agree not to hack into areas of this website that are not intentionally made available to you.

You expressly agree not to:

Fees and payments

When you book services through our website or over the phone, we will advise you of the callout fee at the time of booking. If we are completing the services, we will also advise an estimated time and date for completion. If we are not directly completing the services, we will let you know, and we will forward your job details to a contractor who will contact you to provide an estimate for the time and date for completion.

When we (or the contractor) arrive, you may request a quote for the services prior to the work commencing. The quote will include the anticipated work and parts however sometimes other items or difficulties may be discovered during the services and this may change the quote. We will do our best to keep you updated.

Both the call out fee and the charges for the services (labour and parts) are payable on completion of the work and must be paid before we (or the contractor) leave the job.


While we understand that sometimes plans change, we do allocate valuable resources to be available to complete your services. If you cancel a booked appointment by providing more than 24 hours’ notice, there is no charge for the cancellation. If you cancel a booked appointment with less than 24 hours’ notice, we will charge you the full call out fee.

If we charge you for cancelled appointments, we (or the contractor that was scheduled to attend) will issue you an invoice by mail which will be payable within 7 days.

If a contractor (or ourselves) becomes unable to attend a booked appointment, we will notify you and try to arrange an alternative contractor to keep the booked appointment time. We cannot guarantee that an alternative contractor will be available. If a contractor is late or fails to attend a scheduled appointment, again, we will try to find an alternative contractor to complete the services for you. We will not be liable for loss or damage arising from a failure or delay in providing the services due to non-availability or lateness of a contractor or ourselves.

Links disclaimer

This website may contain links to other websites (Linked Sites). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Promoted Services – disclaimer

Where we are not directly completing services for you, we pass your details onto one of our contractors so they can perform the services for you. We ask that the contractors we use provide us with copies of their current licences, registration and insurance details when they join, but we do not verify that information and we do not monitor the information to make sure it is up to date. We also do not provide any warranty for the services they provide. You purchase their services at your own risk. You must exercise your own judgement before purchasing their products or services. We do receive a commission or similar payment for referring customers to our contractors.

Copyright, Trademarks and other Intellectual Property

Brisbane Plumbers owns the intellectual property rights in the contents of this website, or has permission to use or display the material on this website. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us. Please contact if you require permission to reproduce any of the contents of this website.

Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.

The names of actual companies and products mentioned on this website may be the trademarks of their respective owners. Any example companies, organisations, products, people and events depicted on this website are fictitious. No association with any real company, organisation, product, person, or event is intended or should be inferred.

Permission: You may access, download, or print material from the website for your personal use only. Sharing without prior permission is expressly prohibited. You are not permitted to use our copyright material for commercial profit of any sort. This means you cannot resell our services or copyright material without our express written permission. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.

Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to use our website content or our intellectual property.

Copyright infringement

If believe that there is material on our website that infringes third party intellectual property rights, please contact with sufficient information to enable us to determine who is the owner of the intellectual property and to form the reasonable belief that there has been an infringement, then we will remove it from our website.

Be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.


We make efforts to maintain the security of our website. However, we do not guarantee the security of the website, our records, or your content. We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that are beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.
Continuous accessibility to the website is dependent upon third party services. As a result, the website may be inaccessible from time to time.


This Website is owned and run by Brisbane Plumbers however we are not always the company that will be providing the actual services advertised on this website. We have put together a network of contractors that deliver some of the services advertised, and those contractors work in different locations.

We collect your personal information when you call the number on the website or complete your details on the form on our website. We then either arrange to complete the services for you or connect you with a contractor who will complete the services. By calling the number on the website or completing your details on the form on our website, you consent to your information being passed onto the contractor that can assist you. We receive a fee for doing this.

We are not responsible for the service you receive from the contractor. If you encounter any problems with the service, please contact the contractor directly.

Limitation of liability where we are not completing the services directly

The service we provide to customers is limited to connecting you with a contractor who has the ability to carry out the work you have requested. We have no control over the contractor or their delivery of the service once you have connected with them. We do not guarantee their services. If you have a problem with the contractor, you must contact them directly.

The service we provide to contractors is limited to delivery of information about customers who have requested plumbing work. We have no control over the customer or their circumstances or payments, we only provide a lead. We do not guarantee the quality of the lead. If you have a problem with the customer, you must contact them directly.

General limitation of liability

We will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website or our services in any way, subject to the requirements of Australian Consumer Law.

Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.

This limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.

You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of this website.

You may provide notice to us through the contact us page or otherwise by email addressed to ‘the Manager’ and sent to We may provide notice to you via email or other electronic means.


You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this agreement or use of this website.


If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

These terms and conditions together with our privacy policy form the entire agreement between you and us in respect of your use of this website.