To answer the question immediately, having no hot water is considered an emergency fix by the Residential Tenancies Agreement (RTA).

It would be reasonable to expect a hold-up of approximately One to two days to have your hot water system fixed.

We advise that you contact your building supervisor by phone & follow up with an e-mail for verification in composing. This e-mail will be very important if you do not have the issue fixed swiftly. And you’ll want to get your problem solved swiftly if you have no hot water.

What Is Required & Who Is Responsible?

Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to perform fixings in an ‘affordable time’. If it’s an emergency repair as you have actually got no hot water, your property owner needs to fix this in one to two days.

If you are a homeowner and also you have no hot water, contact us now. We have a speedy response time and after-hours service for all of Brisbane.

As having no hot water is identified as an emergency repair, your advised real estate plumbing is permitted access to your home for an emergency fixing without an entry notice.

If your hot water system is set up inside the residence or garage, the plumbing technician will certainly require accessibility, which will imply you may need to be residence when they get here or accredit them to grab a key from the agent.

If your warm water system is outdoors, however, behind a secured gateway, or you have a pet in the yard, eviction will require it to be unlocked & pet safeguarded so the plumber can access the area without blockage.

Not having the location easily accessible will create a hold-up of having your warm water fixed and you might end up having no hot water for a while.

What if the hot water system requires to be replaced?

Sometimes a plumber will come to identify the cause of having no hot water, but occasionally your hot water system is the issue. In some cases, this could be linked to a serious water service leak or even a burst water service, both of which are considered urgent problems requiring emergency repairs. If your hot water system cannot be repaired and needs replacement, the cost is likely to exceed the two weeks’ rental amount, which can delay prompt replacement due to additional approvals.

Your plumbing professional might need to submit a quote, and the owner could request more than one quote, further postponing the process. Delays may also occur if the property manager is unavailable locally or on vacation, as some agents cannot authorize significant purchases without the owner’s consent.

In cases of essential service disruptions like a water supply issue, regulations typically require landlords to address these problems promptly. If the delay involves a water service leak or a dangerous electrical fault flooding the area, these situations must be resolved immediately to ensure tenant safety.

If your property has no hot water and the system needs replacement, it may take approximately 2–4 days for the issue to be resolved. As a tenant, you are entitled to live in a safe and secure home that complies with Australian law. However, you also have the responsibility to take good care of the property, pay rent on time, and adhere to your tenancy agreement. Failing to do so may lead to complications when requesting urgent repairs.

RTA – Classification of Emergency Repair Services

The renter should speak to the residential or commercial property manager/owner or the nominated repairer (listed on the occupancy agreement) concerning the problem. It is an excellent suggestion to put the demand on creating evidence of notification.

If they can not be spoken to, the renter can arrange for a certified person to accomplish emergency repair services to an optimum value of 2 weeks lease.

Emergency repair services are:

All other repair works are considered regular repair services. See the RTA list for more details.

For all recommendations, referrals, repairs & replacements of all brands & sorts of hot water systems, contact us. We’re available for any plumbing issues in Brisbane, whether it’s having no hot water, having burst pipes or just wanting to keep your hot water or pipes maintained, get in touch with us.